![]() We desperately hope to figure out this matter and then help you save your time and energy, could you please describe more details regarding the issue you are encountering? Or would you mind sending us your contact email after receiving a request? Then our senior support team will further follow up on your case and then help you fundamentally solve this problem or provide practical suggestions. Sadly to hear that this software didn't work in the way you expected. Thanks a lot! Look forward to getting in touch with you! Sincerely, Wondershare support To further follow up on your case and help you out accurately, would you please report the issue at We'll put your case in the 1st priority and further look into your refund request. 06-15-2022 Edit: Hi Jeannot, Sweet day! Unfortunately, we still have not gotten any response from you yet. Step5: Follow the onscreen instructions to complete your cancellation. Step4: Choose the reason for cancellation, and then select Continue. Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan. ![]() After that, you'll not be auto-deducted in the next billing period. Per your description, we recommend you follow the instructions below to cancel the auto-renewal subscription manually. ![]() Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Kindly note the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. For your case, please allow me to make a brief explanation here. Wondershare values each customer's benefits and we'll do our best to help you out. Sorry to hear that you didn't have a good experience with our subscription method. We appreciate your recogniton of this software. Reply from Wondershare Recoverit Updated
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